4048 Sonoma Highway, Napa, 94559, United States
Not available for selected dates
Not available for selected dates
Perched atop Napa Valley, the Carneros Resort and Spa features 2 outdoor pools, 3 full-service gourmet restaurants and an award-winning spa. A furnished patio and bathrobes are provided in each suite or cottage. An outdoor dining area, free WiFi and a flat-screen TV is provided in each suite or cottage. Linens, a built-in entertainment system, and a coffee machine are also provided in each spacious suite. An outdoor shower and heated tile floors are featured in the private bathroom. Suites and multiple room cottages are offered. A hilltop, adult-only outdoor pool, 3,000-square-foot fitness center and boccie ball courts are featured at the Carneros Resort and Spa. Padded lounge chairs surround all 3 outdoor pools. Free bicycles are provided for guests to use on the self-contained grounds. Featuring views of Napa Valley and outdoor patio dining, the Hilltop Dining Room serves breakfast and lunch daily. The Boon Fly Café and the Farm restaurants are also featured. The gourmet, Market and local store is onsite as well. Buena Vista Winery, Viansa Winery, Cline Cellars and other Napa Valley wineries are within 12 minutes’ drive of the Carneros Resort and Spa. San Francisco International Airport is 1 hours’ drive away.
Not available for selected dates
I liked the structure of the common areas, except for the children's pool, which is dirty, has a view of the wall, and has a sad, abandoned atmosphere. In general, the service is poor and they are not friendly with children.
The reception was cold and indifferent. No information was given about the hotel's structure and operation. No welcome drinks were offered. In the room, as a "welcome", there was only a cracked bowl with two apples (photo attached). The room was dirty and in need of maintenance. The bed linens were worn. Hair (or dog hair) was scattered around the bathroom and bathtub. The amenities were not replaced after use. The adult pool is spectacular (photo attached). Located on a hill with a stunning view. Children are not allowed to go near it. The children's pool, on the other hand, is horrible (photos attached). At the back of the hotel, it is dirty, messy, and has a view of the wall. A single employee struggles to serve snacks and drinks in worn glasses while unsuccessfully trying to clean up the mess and dirt. The atmosphere is terrible. A sad silence. Comparing the adult pool with the children's pool, I got the impression that I was being punished for having a child. They are not friendly with children. There are many restrictions regarding them. I was kicked out of two areas of the hotel, on two occasions, because children were not allowed in those areas. In general, the information is not clear and the rules can change depending on the events that take place there. You are always left wondering what you can and cannot do. It is distressing, because if you make a mistake and are in a place or at a time that is not allowed, they reprimand you. One day I parked my car in a spot and everything went well. The next day I parked in the same spot, but I was reprimanded because there was a wedding and the car could not be left there. A few employees are friendly and helpful, but the majority are atypical and indifferent. The waiter Pedro from the Farm restaurant deserves a positive mention, and the manager of the Dining Room restaurant deserves a negative mention. We placed three orders in the room, but only one was delivered.
The property is gorgeous and the cabin (2 room suite) was better than expected. The rooms were gorgeous.
The only issue we had was the hot tub didn’t work. It’s embarrassing to complain about your own private hot tub.
Scenic and beautiful property
Ants in the room
Everything!
Explore our expansive selection of rooms available below with exclusive discounts, so you can feel good about your booking and make the most of your travels.
Explore our expansive selection of rooms available below with exclusive discounts, so you can feel good about your booking and make the most of your travels.
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