Daresbury Park Hotel & Spa

Did it have breakfast

The Manager, as my son and I travelled 4 hours by car. Once arrived the hotel had people sitting with hanging legs out of the windows. Lots of children grouped outside I thought this is strange. Got to check in and was told the Government had used the Hotel for asylum seekers, so was told we couldnt stay. The conformation came 2 days before and again week before today look fed to us coming. Apparently this hotel was putting up the asylum seekers for 3 weeks. I was not informed of this and had no where to stay for the next 2 nights. The lady was nice on reception but I asked to speak to Manger who 3 times said he was in a very important meeting. As i was unhappy and had no where to stay. Expecting him to help but he said it was booking.com fault and nothing he could do. He was extremely unhelpful and passed too book back to the lady onto reception as he in a extremely important meeting. So clearly his meeting was far more important than me and my 12 year old son who in good faith expected to have a comfortable stay away together. The lady helped with other hotels but we struggled as holidays and all full up. One hotel kindly let us stay in a room which wasnt serviceable as needed work. It was very stressful situation to be put in with a young child. The Manager was dreadful and unhelpful apparently the hotel I stayed in said if something happens even if a customer has booked through another service their Management informs them to call people to confirm they are aware. Very upset and was very stressful time driving around in an area not aware of.

Price

Rooms very old decore and not very clean

Friendly staff.

Arrived just as Boris was making his statement about lock down. Staff very professional. Very nice room. No breakfast and pool shut but I understand why. Keep going Daresbury Park!

Location, staff and price.

Shower kept flooding, no tea facilities refill or cleaning. Door not unlocking for several times very annoying though staff were helpful.