Hotel do Elevador

internet and the view

old rooms, bad food

Absolutely nothing, this hotel should not even be open, it is a disgrace.

This hotel, and the adjacent Hotel Templo, must be the absolute worst hotels in Portugal. We booked a 3 night stay, and the rooms were in such a state of disrepair we ended up moving rooms 4 times in 3 days. After the 2nd move of room, we were offered a room in the Hotel Templo, owned by the same company, and it was just as bad. Both hotels are in a catastrophic state, non working TVs, sinks that do not drain, taps that do not work, and so on and on. We specifically requested a quiet room, the first room was next to the kitchen serving lift, constant loud banging and crashing and people shouting. Both hotels are chronically understaffed, I saw the only receptionist outside having a cigarette whilst victims (guests) queued to check out. It was the worst 3 nights in hotels I have ever experienced (and I have stayed in hotels in 43 countries). I believe I should be refunded in full for this appalling experience.

Not only it is located in a marvelous place but also the daily rates were totally worth it. The room we stayed had a balcony with a view of the city below and a well tended garden right underneath our room. The breakfast was a good one for the rate.

There was nothing I did not like about the hotel.