Playa Paraiso Km 3.5 Carretera A Chankanaab, Cozumel, 77600, Mexico
Turquoise often crystal clear waters are just offshore. Beneath the surface are breathtaking reefs to attract undersea divers (and fantastic undersea life) from around the world and the Grand Park Royal Cozumel is in the center of it all. Grand Park Royal Cozumel All Inclusive welcomes guests to 342 spacious guest rooms each with balcony overlooking the finest corner of the Caribbean. The Grand Park Royal Cozumel-All Inclusive provides guests of all ages with a variety of recreational activities. With 4 swimming pools supervised children's programs Spanish lessons cooking classes and daily entertainment there is something for everyone. Guests at the Grand Royal Cozumel can also easily discover the beautiful coral reefs and exciting wildlife of Cozumel National Marine Park as well as Chankanaab National Park both only minutes from the resort. The vibrant nightlife of the city center is also nearby. The Grand Park Royal Cozumel All Inclusive offers direct access to the Royal Village Shopping Center and guests receive special discounts when showing their wristband in shops. The sanitation tax is charged at the time of Check In it is 32.57 MXN per night per room. The charge is in Mexican pesos and in USD the daily exchange rate is used. The use of purified water dispensers is implemented in the hotel areas. Each room will be placed 1 container of water per person (over 12 years old) the use of plastic water bottles will be replaced.
Explore our expansive selection of rooms available below with exclusive discounts, so you can feel good about your booking and make the most of your travels.
Explore our expansive selection of rooms available below with exclusive discounts, so you can feel good about your booking and make the most of your travels.
Food
N/a
Staff was nice
Lots of construction and the room was not the size that was on the contract and cost me extra $ for a smaller room
We were there in "low season" (October), so the resort was never crowded and the waits were seldom and short. The food was plentiful and always available when we wanted something to eat. Housekeeping was excellent, the beds quite comfortable, and the refrigerator was stocked with sodas and beer. The one hour of free snorkeling off the beach on the resort was actually quite good. Except for the front desk, the staff is very nice, most of whom speak some English. There were entertainment options every night and one free room service per day, if you download the app. The main pool was beautiful and the swim up bar was fun. There is a fun kiddie pool by the buffet, and a second adult pool/bar on the beach side (the infinity pool was closed while we were there.) Refillable water bottles are provided and can be filled in a variety of places.
Obviously a luxury hotel at one point, there are updating and maintenance issues that need addressed. The quality of the food was hit (the seafood restaurant was usually spot on) or miss (the buffet was mostly over cooked food, with some fresh food options). The front desk staff was NOT friendly.The alcohol was SO SO SO watered down and there was no such thing as carbonation in the sodas. Don't talk to the concierge staff - they are DETERMINED to get you to a time share presentation. Room service is super slow - at least 45 minutes - and you can't order ahead (like the night before for breakfast/coffee). One of us got stomach issues - not sure if it was a "normal" virus or something in the food/water.
Nothing.
Everything. I specifically required one bed and they gave us a tween. There was no electricity at the hotel, no drinking water, no availability for breakfast. Hotel was dirty, staff was unhelpful. The excuse was that they were renovating 25% of the hotel and there was an electricity problem in the island. The rest of the island and independent restaurants did not had any issues that day. I still do not know were to file a complaint PROFECO, SECTUR, COFEPRIS, SECRETARIA DR SALUD.
Staff
Food
Comfortable. Very clean. The stuff were great and very welcoming. The pool and private beach were absolutely wonderful.
The food wasnt that good. There were always options but its quality wasnt the best