Hotel Monopol Luzern

Hell in a hand basket. They promote their property as to being a luxury property. I paid good money for a place that was promoted as being luxury. Where to start. They have a bar on the 7th floor that had music blasting and the bass thumping down to the 5th floor until early morning hours. In order to access the bar the patrons lined up in the hotel lobby which was packed with party goers. Access to the elevators were blocked. I had 2 rooms booked for me and my family. I was in a suite on the 6th floor actually room 611. There was a sewer smell that permeated throughout the suite. The places was runned down floors filthy and carpets in hall were old and decrepit. We walked out of the front of the hotel which is right at the subway station. There were people openly snorting drugs right outside the door of front of hotel. We paid almost 3000 US dollars for 2 nights here and it was horrible. I would not return

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Located near the train station, grocery shops, attractions. 10 mins to the tourist bus parking area for pickups. halal eateries nearby too. Charming facade. Staff was exceptional, esp Kyle. Attentive and helpful. He speaks Bahasa Melayu too which was a pleasant surprised. Terbaik bro !

Perhaps a small toothbrush n toothpaste.

Location!

The location was perfect! With it being right across from the train station, it's the perfect place to start or end a trip!

The wifi is terrible! You connect through there stupid process and then it disconnects you every 9 minutes forcing you to register again. Hated it so much!

We upgraded our room and it was on the top floor. It was modern, the room was very large, and had many amenities. The bed was comfortable as was the shower.

General area (outside of our room) could have used a vacuum. They could have used more help at the reception desk.

The hotel is right next to the train station. You don’t need a taxi. It is also fairly close to old city. The breakfast is excellent at 20 dollars a person.

610 dollars a night was very pricy for no amenities, even for Switzerland. The hotel is dated and the blinds didn’t block the light out of the 5 am morning sun.

Convenient location just across the street from Luzern Main Train station with escalator access. It’s within walking distance from Old Town and tourist attractions. Hotel breakfast offers a good variety of food and drink items.

Slippers are not provided to hotel guests