1 Lincoln Road, Miami Beach, 33139, United States
Located on the beach in the city’s Art Deco district, this 5-star hotel features a full-service spa and on-site dining with mezze-style restaurant and ocean-table cuisine. Rooms offer a mini-bar. The guest rooms at Ritz-Carlton South, Beach include a marble bathroom. A work desk and laptop safe are also provided. The outdoor pool overlooks the Atlantic Ocean and is surrounded by day beds. This Miami Beach hotel also has a 24-hour fitness center and a business center. An extensive cocktail list is available at Lapidus Bar. Other dining choices include a menu inspired by Turkish, Greek and Lebanese cuisines at Zaytinya and coastal favorite dishes at the beachfront DiLido Beach Club. The Ritz-Carlton, South Beach is 1.5 miles from the Bayshore Golf Course, and the Miami Beach Convention Center is less than 1 mile away. Miami International Airport is 12.2 miles from the hotel.
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We were truly disappointed by our stay at The Ritz-Carlton, South Beach — especially compared to previous positive experiences at other Ritz-Carlton locations. What made it even more surprising is that this happened in the U.S., where we’ve generally experienced much higher levels of hospitality and customer service in similar situations. Unfortunately, that was not the case here. Due to a canceled flight, we missed the first night of our reservation. We notified the hotel early that morning and requested the night to be removed, but received no understanding or flexibility. Despite not using the room or breakfast, the hotel refused any refund. In similar situations at other five-star hotels, we’ve always received at least a partial refund or a goodwill gesture. Here, we were met with rigid policy and indifference. We were surprised to discover that the prepaid breakfast did not include even a simple cappuccino only basic American coffee. Any specialty drink came at an extra charge, which was never communicated. This kind of nickel-and-diming feels unworthy of a hotel at this price level. Unfortunately, this experience fell far short of what we expect from The Ritz-Carlton or any five-star hotel.
Explore our expansive selection of rooms available below with exclusive discounts, so you can feel good about your booking and make the most of your travels.
Explore our expansive selection of rooms available below with exclusive discounts, so you can feel good about your booking and make the most of your travels.