Mondrian Mexico City Condesa

Superb staff and professional as well as considerate

Concierge Staff were Excellent. They made my experience in Mexico City Special because of their services.

Room way too small. Advertised as King suite with Terrace. Terrace facing garden and the AWFUL Glass ballroom of Andaz Hotel. Also A MASSIVE pillar was taking 40% of the space of the suite. The property was split into TWO hotels (very confusing) with ANDAZ hotel. MEDIOCRE Food and Beverage Program - staff needs training HOUSEKEEPING need a better supervising as cleaning into "corners" - Bath towels are old and fringes. It's a design hotel left over hotel by Ian Schrager and pooly managed by ACCOR group. Will change immediately the leadership.

The shower pressure was very weak but the temp was even worse. Boiling hot or frigid cold. Took 5+ mins to get the right temp, one tap at a time of the faucet. And for the toilet it is not very private. Glass door and not its own closet - very open bathroom. If you’re alone no biggie but not ideal for sharing. I used the lobby restroom more than once a day

The front desk and concierge were both attentive and helpful. The location a few blocks from Parque Mexico and next to a Sanborns was convenient. It was a very convenient base for exploring all that is in Mexico City. The restoration of this mid-century landmark was on point, and the rooms (and beds) were very comfortable and nicely furnished. The roof top lounge at the neighboring hotel Andaz had a beautiful view. The breakfast offered a number of delicious options.

Unfortunately, the top floor was under renovation that eliminated one of the common areas. It also meant that there was the hum of jackhammers during the day. Housekeeping was not consistent in when they would come to make up the room, and one day they missed us completely. Wash cloths were not replenished. The sink is a modern design that is more for looks than function, but one could get used to it. We had a cool, rainy morning which meant that the al fresco breakfast was a bit uncomfortable, and the food and coffee would get cold quickly. It would have been nice to have the shared facilities/options with the other hotel explained upon arrival. Happy Hour also appeared to be a mystery to the staff, although presented in the information card in the elevator. I think a welcome document (as opposed to a QR code that was also for rooms service) would have been very helpful.

Location was excellent. Room was attractive. Quite although facing street.

Hotel collected 612.93 for incidental charges on 05/07/25. Room was completely paid for ahead of arrival. I paid s small charge for bowl of soup upon check out. The 612.93 charge is still pending. I have never had a charge for incidentals that wasn’t removed immediately upon check out. Housekeeping was not up to standard. Ask 3 times for face cloth, never came and front desk personnel just apologized. No interior area for complimentary breakfast when it was raining. Very disappointed in this hotel. Perhaps the Andaz next door would have been the better choice.

Nice, modern and clean

Overrated for the price. But most importantly, I stayed in Room 421 and the music coming from the bar downstairs (which was very loud) went on until midnight on a Wednesday! I had an important meeting the next day at 7am. I called reception in the hopes they could find me another room, but I was without luck. Not great. Either lower the music for your future guests after 10pm (which is a reasonable time) or make the windows sound proof.

Location of hotel in Condesa/Roma is awesome. Close to lots of coffee shops , eateries, and parks. Staff was just awesome. From checking in/out, restaurant staff, housekeeping staff. All polite and very attentive.

Nothing here. All was very good. Exceeded our expectations.