Best Western Hotel Hatfield

The modern style

The cleaners coming into the room when I wasn't there with all my belongings out

Restaurant spilling out onto a well designed and spacious veranda.

Hot water running for a long time from cold tap in bathroom. R 217

The location was perfect as the area at night was nice and quiet. The restaurant and outdoor veranda was spacious. The breakfast was good.

The lift was hit and miss as seemed quite old and always unsure as to whether it would work. The room was lovely but super hot. The hotel was adequate and basic which was fine for our purpose, I just wouldn’t be able to say it was fancy or plush.

Lovely spacious room, really good strong shower, minimal tea/coffee provisions in room so no waste. Able to open windows to safety locks, so able to listen to real waves all night. Helpful staff under much duress with wedding guests to check in too. Night manager very attentive to needs/ Door lock problem. Breakfast was excellent in both taste, as amount of food choices available. Happy staff who were willing to help with questions too. Liked the maintenance card to alert for room faults if needed.

Website said Reception was available until 11pm, but was actually open longer than this. Worried we would not get there in time to check in for the night could have been avoided. Please can this be updated?

The place is located well.

The hotel is outdated. Old dirty carpets and floors. The breakfast is basic. The bathroom needs an update.

Good location.. All staff 3xcept one excellent.

Room small no wardrobe. Shower tiny. Needed decorating. They asked us to pay for breakfast while we were still eating rude.