C-Hotels Club

The reception staff was very attentive. The unlimited free bottled water service is great. The room is clean, the location is good. The windows are top quality. The air conditioning is strong. The whole place smells nice.

Friendly staff, accommodated us with splitting up the bed into twin beds even if we forgot to mention this. Very nice at the breakfast, took extra care of us.

Noise from the corridor, although I understand this is hard to fix given the old buildings in the city.

Great location, nice facilities and friendly staff

The staff are fabulous - Nikolai on reception is brilliant. He gave us the best advice and booked the most fabulous restaurant for dinner for us. Location wise it is so close to the railway station and all of the key sites. A wonderful place to stay.

Above all the staff friendliness and helpfulness. In my view they went “above and beyond the call of duty”, which whatever the hotel is like (it was very nice) makes all the difference.

location

The location is excellent within easy walking distance of key attractions, restaurants, and the train station, making it ideal for exploring the city. One of the highlights of the stay was the breakfast, which was included and exceeded expectations. The selection was generous and the young barista stood out for his outstanding coffee and friendly, welcoming attitude.

The room was clean and functional, but there were a couple of downsides. There was a noticeable lack of drawers or proper storage space for belongings, which made it a bit challenging to stay organized. The bed, while not terrible, wasn’t as comfortable as I would have liked for a truly restful sleep.

Very clean and helpful stuff they upgrade my room and give 2 packs of free drinks as a welcome drink

I have visited Florence a couple of times, staying in different hotels that I also booked through Booking.com. C-hotels club definitely was the best among all the hotels our family has stayed in. Great location, close to the train station and tram to the airport, and a supermarket was next door. Most of all, all the staff were so friendly and helpful, I was so touched when I saw a handwritten note on the bed when I opened my room. The breakfast was wonderful, it had many varieties we could choose from. Complimentary happy hour drinks, including snacks, were a big surprise. When I sent messages to the hotel to ask questions, they replied to me within seconds. The front desk people were very helpful and patient. The staff from the kitchen were very sweet and cheerful. We had a great time staying and will stay here again when we visit Florence in the future.

The only thing I can think of a shelf or rack in the bathroom so that we can place clean clothes and toiletry bags on