The location of the hotel.

1. Breakfast 2. Lack of evening entertainment

The staff took very good care of us. The pictures do not do this place justice. The highlight was the airport shuttle as well as the daily shuttle which took us to and from local attractions. We wish we could have stayed longer!

An absolutely beautiful setting, the suite was out of this world and the staff were incredibly attentive

Up graded but had a terrible smell in our room and had to be moved to another room. Very much back to nature hotel, not for us Im afraid, but the staff & breakfast was very good

Decor of hotel not for us, lots of concrete & old wood. Room was large, but bathroom needed attention loose taps old grubby silicon. First room lamps & curtains was grubby.

* Pool, the breakfast restaurant and views from the pool are the hotels forte. * Huge set up on vast hotel grounds, then again the rooms are all in a really large concrete appartment building but somehow it works with all the greenery. But activity centres around the pool, outside that there is not much soul to the place.

* Apple maps indicates this hotel completely in the wrong location; be aware and use googlemaps! * Left my earpods next to the coffee machine but...surprise.. 'nobody found them' * The main restaurant is somewhat overpriced and somehow it shows as there was no vibrant atmosphere when we were there. Quality and service is good but its lacking the character.

The location was excellent. The highlight was the infinity pool which overlooked the valley and mountains.

Customer service needs to be improved, especially in the dining area. More a family than couples resort.