Hollywood Gardens Inn & Suites

Nothing

We were locked out all night since the one of the keys we were given did not work and the the other key was in the room with all our personal belongings. There was no staff available and the after hour phone number would go to voicemail and the voicemail was not setup. We ended up having to go to another hotel to spend the night and when I asked to speak with a supervisor they stated it had to be through email, when I tried to send an email it was a non delivered email. I waited exactly 10 days to get my deposit back and then called since I never got my refund and the person who answered said that it had to be manually refunded meaning that if I would had not called I would’ve never got my deposit back. And as of today two weeks later still waiting for my refund. The bed was dirty, we had to ask to change the blanket, there was no paper toilet in the bathroom.

Staff very helpful

Shower to small water pressure low rat under the sink and bit noisy