We love it it our favourite place to stay when in the city

It was a cold room had wrap the new born up good

Good location

The cleaning service could be better. Always missing towels, no change of bed sheets in a 2 week stay

The location

While the staff were very friendly and I appreciate they tried their best; they are not trained well enough. This was a staff function and it took over 1 hour to check-in to our rooms. The supervisor came to help and said we had booked one room for 10 nights through Expedia, yet we didn’t book through Expedia which I reported several times. They wanted me to call Expedia which made no sense to me at all, eventually I asked to see the screen to at least get a reference number and turns out they weren’t even looking at the correct reservation, which I had to point out on their screen. Check out was no better, the poor desk clerk was trying so hard but clearly doesn’t have the experience to be left on her own. I am still trying to get receipts for the rooms and they said half the rooms were paid and then they weren’t. I’ll be checking my cc to see what actual charges I paid as they were very unsure. It was her first day on mornings so the process was very foreign to her with a group charge. Again, I do not fault the staff, she tried to figure it out. The hotel itself needs a really good cleaning. Our bed skirt had brown stains on it, the roof has something going on, it is brown and separating from the wall. The bathtub had a long black hair in it. It was very quiet and close to WEM. We met in the lounge, (10 of us) for a drink, we ordered 3 glasses of wine and it had to be 3 different kinds because they ran out. The others had to choose something else. Very disappointing as this was our staff Christmas party.

Really nothing

Place needs renovations and cleaning.

room was nice and spacious

was only one bed when booked 2 beds

Restaurant inside room good size

Nil