Baymont Inn & Suites by Wyndham Fargo

Large room comfortable

Door locks were froze shut Took over an hour & 4 different keys to get into our rooms & it was really cold outside...not ideal timing

the staff was super pleasant and accomidating.

the hallways were cold. the first room we received didnt have a drain plug in the tub. but most importantly, online said and showed a pool and hot tub. but had neither, which is false advertisement

The receptionist was very nice

The pool area is closed, their page doesn't state that, the room was extremely hot, the receptionist knew of this as she stated when checking in "turn down the heat and if you need a fan come get one" we tried to turn on the a/c unit but that was just blowing hot air as well. The wifi was patchy, and hardly worked when it did decide to connect but that connection only lasted a minute or two.

All except the young lady working the front desk in the am

The young lady working up in the front desk rude and loud

Location.

Everything. None of the appliances worked. The heater was broken. The room smelled. I asked to switch and I was told I needed to do so through the booking agent (booking.com).

nothing they didn't have a room for me and I paid ahead of time.

I was told that i booked through third party and that I needed to check in by 3 pm even though I selected different check in time in the app and updated it prior both times. they canceled my room didn't refund me left me stranded with kids no money amd o tried cam El after that on the booking .Com app and it kept saying techni al pro lems sorry. I'm out 168$ and slept outside until got a ride next morning. I asked to pay for diff room amd was told no I'm local. they don't rent to locals. I want my money back!!! I filed police report.