Kaprun Glacier Estate

property was beautiful.

the biggest issue we had was the in the childrens bedroom. given that this room has bunk beds its obvious that it is often used by children. there was a wall mounted light with a piece of masking tape hanging off. one of the kids touched the masking tape and was subject to a nasty electric shock. this caused all power to trip and required a medical assessment for the 10 year old child. see photo below, this was a live light and very dangerous. despite this, our biggest problem was the lack of contact with any of the numbers provided. when we finally managed to get hold of someone 2 days later they told us it would be sorted the next day, which it wasnt. we had isolated the power from the kids bedroom in order to make sure no one else was electrocuted. we were also told we would receive a follow up call a week later, which we didnt. this could have resulted in a much more serious outcome yet no one cared at all. we have never ever had such poor experience with a holiday rental.

Wonderful chalet, really new and clean. great space for multiple families like we had

The sauna wasnt working, but we didnt mind that much

Only the location and the spaciousness of the apartment

The furniture is very, very old, and I know the place from the date of 2014, and I hope that among the workers in the reception there will be no nationality other than the people of the country

The property was exceptional, the location is more like country vibe than a center of a city which makes it more calmer and chill, everything is lowkey which is good for me at the time. it was mostly safe

one important thing, the place dont have AC , so you probably should not go if the weather is hot but as you like. Honestly for the situation that had occurred, I will not put fingers to blame but I would emphasize on asking for receipts for any payment that you make whether you have booked the property online or on the counter. in Europe its a thing where you must pay for extra fees such as cleaning and what not, for me it was a surprise because where I came from (UAE), it is always included in the total price. the people in charge has some pretty questionable manners towards our race ( I am an Arab). like I said, not to blame anyone. just a heads up ask for any receipts for any kind of payment.