Best Western Premier Central Hotel Leonhard

The location was excellent, infrastructure and quality of the restaurant as well.

The sauna was closed due to 'summer,' specifically the end of summer. In my opinion, it should be turned on based on the day's temperature and not solely on the season.

Friendly staff. Great location, and a very high standard room in terms of size, quality, and amenities.

The location is perfect, just a walking distance to restaurants & walking streets.

None

I had 2 reservations at this hotel. During the 1st one I got a dark small room, which was covered in a layer of dust, including the table, glasses and coffee cups - rather unpleasant. The staff helped me to change the room after the first night upon my request. I had to book the hotel again after my train was canceled and when I arrived at the hotel at 1am - the staff told me they dont have a room for me as they are fully booked - despite my confirmed Booking reservation. I spent good 40 minutes at the reception in the middle of the night, while the receptionist was looking into it without much success, in between asking me to go withdraw money from the ATM some streets away (at 1am and it was raining!) to pay for a room at an alternative hotel as he didnt have a card reader, paying at checkout was apparently not possible. In fact he couldnt offer me any alternative room in the end and I checked in into a motel outside the town around 3am and didnt get any compensation for that bad experience

We have booked our room 5 months before our trip, and on the day of arrival the hotel informed us that they have put is in the side building of another hotel. It was ok, but still they could have informed us earlier and give us a choice, whether we want to move or not.