Basic Hotel Sevilla Catedral

Beautiful & clean room. Excellent location.

Lovely lobby, nice enough staff, clean rooms

There was a loud 'buzzing' sound in my room, an incessant 2 to 3 second long vibrating noise that kept me awake. It 'buzzed' once every 30 - 60 seconds. They the staff, thought it was from the air conditioner in my room. The next day, I was offered another room - which I accepted (without going to look at it). I packed my suit case and made the move up one floor. The room was much smaller, but as my friends were waiting for me, I didn't fuss about it, I dumped my case and went out for the evening. On returning after 11pm, I got to my room, and the exact same loud incessant buzzing noise was still sounding! I have recorded the noise. The new room, I believe, was directly above the old room (201, then I was put in 301). I complained the next morning - and was told that the hotel was full and that there was nothing they could do. In one interaction, I was told that the person who was on duty had gone to the room and had heard nothing. I went straight down to the reception area and brought the front desk person to the room, and he heard the noise - he said it was probably the buildings air con system and then he told me that no one else has ever complained. It was an exhausting 3 nights at the Basic Hotel Savilla. A video of my room in which you can hear the noise is available. Just let me know how I can get it to you Natalie Greatorex

Location, staff and rooftop terrace.

There were cold drinks and snacks for free