The customer service was great.

I was very dissatisfied with the food and drinks. We tried the Asian restaurant. I order combo fried rice. The shrimp was diced into mini pieces & beef used was fatty. The drinks seemed watered down. This was our first time staying outside of a Hilton.

Family friendly and everything was centralized in one location for example (most restaurants were located on ground floor spa and gym on another) Roof top steak house is the best hands down skip the rest.

We were a medium sized group attending a wedding and # 1 complaint was moldy smell in the suites we all complained but they were fully booked and unable to accommodate some of us with a room change. We lost a night due to airline delays and hotel didnt reimburse or offer an upgrade.

The options for dinner. Being able to just go and not having to make reservations. We did the romantic dinner for 2 it was over the top the service Joel Martinez gave was excellent! I will make sure we always do that when we come to that resort. Really enjoyed not having to swim with the kiddos rooftop pool was everything. Lastly the spa was heaven, the hydro therapy to the massage was just what I needed. Very professional from the check in to our exit.

The entertainment need more activities throughout the day and night. The adult pool on rooftop need more of an adult feel like the music was more instrumental the regular pool had better music than the adult pool.

Ordered a king size bed/ I got 2 doubles The worst food in a resort that I ever had in my life

Food/ front desk...etc

The hotel with new buildings, variety of restaurants, good service.

Beach is not for swimming. You have to take a taxi and go to playa delfines or playa blanca on the zona hotelera