Kimpton Hotel Arras By IHG

The people are amazing, the rooms clean and comfortable and the location first rate.

The food options could be improved. Sometimes open, sometimes not. It’s not an issue as there are so many options close by but I’d rather the hotel step up and have a great restaraunt option. Also weirdly no food after 9 pm on Sunday which wasn’t great. Arriving after a long delay w two hungry teenagers and nothing available at the hotel. They should have a 3-5 basic meal option available up to midnight I would say.

I loved how friendly and helpful the staff were. We got great recommendations for places to eat. The valets were quick and friendly. We loved the happy hour and complimentary morning coffee too. The room was comfortable and had everything we needed. The location was right where we wanted to be.

Because the hotel was in the heart of downtown it was a little noisy at night.

Great beds & location. Attractive rooms. Team is warm and caring.

Bfst recommendations closed. No water in rooms - (Unlimited) water only upon request. Rooms bare - no coffee maker etc Restaurant in hotel not operated by hotel & team not accommodating. After two awkward bfst experiences, we decided not to use Restaurant or bar anymore. Qr code on rooms to tip housekeeping makes me feel I have to support the hotel. All mentioned above is not essential but in combination disappointing and oes not match prices charged. An open letter in the room explaining it would save guests frustrations and eliminate awkward interactions w hotel team and set them up for success

I love the location and the amenities!

I don't like that dogs are allowed to stay at the hotel. The dogs urine in the rooms and the odor is very strong. The hotel should do a better job of cleaning up after the dogs leave. It is very difficult to ignore dogs barking and their odors.

The hotel is centrally located in downtown Asheville. Convenient for shops, restaurants and breweries. The staff was very accommodating and pleasant. Our room was spacious and comfortable.

No complaints.

Nice staff great rooms

Wish it had a microwave in the rooms