Marmalade

Location , the room is facing greenery and room is tastefully done

1) first night, there was sudden false fire alarm, which disturbed our sleep, and the stuff did not explain or give some gesture at breakfast.. I think for such an high end hotel, they can do better 2) the shower water is not hot, it seems that first person use , the water is hot; bust for second person to use, the water temperature can be increased ; for such expensive hotel, I would expect to have good shower experience 3) at breakfast, the waitress gave us a menu but inside is empty

Good location, nice rooms, good restaurant experience for dinner/first mornings breakfast

Borderline rudeness of the woman who checked us in, no elevators, nobody to help with bags, rooms were not cleaned (not even a towel and water refresh), bad second morning breakfast experience. This is not a cheap hotel. For £450 per night, I do not think it is unreasonable to expect help with your bags or to have your room cleaned without having to specially request.

Nice view from our room. Staff friendly

Poor value for money. Restaurant either not open or booked with outside guests. Only told out their sister hotel restaurant on the last day.

Excellent breakfast, nice facilities

Staff was non existent. After waiting 15 minutes for a table, one staff member appeared at breakfast on Easter morning and apologized several times stating that they were short staffed. We had two superior double rooms, both at the same price. One was very noticeably smaller with no view. I repeatedly called the front desk throughout the day to make reservations for dinner and to address several issues in our room and received no answer. No one was ever there. I then emailed the front desk and never received a response. When we went to check out, no one was at the desk. I finally found Willie at the desk our last night there and let him know that our internet, tv nor hair dryer worked in our room. He assured me that he would send someone up to fix it. Went back to my room. No one ever came. Went back to the front desk and Willie was not there. Found him in the lounge drinking with other guests. Was once again told that he would come up and fix the issues. Never did. This is completely unacceptable to pay $550 a night for a room that only has plug ins on one side of the bed, no mini fridge, extremely poor lighting in the bathroom, poor water pressure, took shower ten minutes each time for the water to get hot, no working tv or hair dryer and restaurant being closed at night due to staffing issues. This has the potential to be a nice accommodation albeit not for $550 a night. It’s appalling to email, repeatedly call and then go in person to the only staff member you can find only to have your issues completely ignored while they drink in the lounge. Let me add that I did call the front desk while in view of the desk only to see Willie watching videos on his phone and ignoring the ringing phone.

Rooms were spacious, nice facility.

No elevator. Stairs everywhere. High price for no amenities.

Modern rooms. Enough space. Good heating/ air

We were given key to our room. On arrival it wasn’t cleaned. Man at desk saiid ( who tried to be helpful but said he’d been in the job a week and hadn’t had training) would call in the cleaner . We went for a walk at least 1 hr, returned. Room still not cleaned. So we took another room with different beds than we wanted. Next morning breakfast: every table was piled high with used dishes except a couple of tables which were bare. We had to find our own cutlery napkins etc and couldn’t see anyone eating. A woman near us said she’d been waiting 15 minutes. My husband went back to reception and told the young girl there ( who was reading her phone) that they needed help on the dining room. Our orange juice never arrived. We were given a platter for the centre of table which seemed to have pieces of food missing? Things eventually got sorted, avd the food was okay ( a Scottish okay).

Our booking was last minute, this is high end accommodation for us as Aussies, facilities are high quality and location is good. The manager was very helpful and accommodating

No negatives from us

Loved the bed & pillows! So very comfortable. Beautiful view & plenty of room. Highly recommend.