Breakfast

I had an issue when I went to pay at the front desk. I called before I came over 4and I spoke with an Asian-sounding very hard to understand woman. I asked her if I could pay with cash, and she said of course you can pay with cash. Then as I was ready to hang up she switched me over to an African-American male who preceded to try to sell me a package deal to another city for 4 days and 3 nights if I paid now. WHAT? After running around trying to find a BOA to deposit my cash. I felt ambushed. I finally

got the salesman off the phone and with cash in my hand I tried to check in and an Afro-American woman behind the desk, who had the worst personality, nothing; when I told her I was paying in cash, she went to the back office to a manager, and when she returned, she said no, we don't take cash. Needless to say after standing there for 15 minutes, I made other arrangements ( with my husband's credit card), and I checked in. I don't know why the Hilton would hire a person like that girl at the front desk she had no smile, no name tag, and a nasty personality, she acted as if she was doing me a favor and would rather be somewhere else. One more thing as I walked into the Hotel I saw the lobby was redecorated honestly, I did not like it, the previous the decor was much nicer and more welcoming, and the scent they used before was great it had that light Florida feeling with a nice comfortable chairs that you sunk into. The furniture was blah, and the wood used is very cheap looking ( floor in my room). I have been using this Hotel for 3 years, I hate writing a bad review, but the people you hire are very important they are the first contact that a traveler interacts with and it should be a good to great experience. This is the first time I wrote a bad review and I dislike having to do so. But I think this review needed to be written and sent.

The staff at the reception desk were excellent.Courteous helpful & a good knowledge of English

The breakfast choices were poor. Lack of staff who spoke English. The lack of basic stuff in the bathroom like, shampoo .,conditioner. soap dispenser. Blinds didn't work in our room or the TV& maintenance failed to respond.

I loved the cleanliness. However, there were ants in our room. The location was nice and the front desk was good as well. We loved that the hotel provided airport drop off and pick up. It was a great stay.

There were tiny black ants in the room.