The Westin London City

Super clean and friendly

Super

The hotel is beautifully made. The staff is great and the spa was very relaxing after a long day out and about. The location is good and the area is alive.

The pricing structure of breakfast was puzzling because if you decide to eat at the hotel on the spot the charge is different then if you decided to eat the day before. I mean, the food is served what difference does it make if I made the reservation yesterday or on the morning of? The price is justified if the hotel was in a more “touristic” part of London. But for the establishment it wasn’t too steep.

Staff were all excellent, all friendly and focused on your feeling welcome and happy. They have a play area for young children which is very very handy and are good at making a young child feel welcome. Cleaning staff were friendly, too, which isn’t always the case in other hotels. The room was modern, clean, and spacious.

Dining: The breakfast was fine - the usual full English, continental, salad or fruit and cereal setup - but was forgettable; we’ve had better breakfasts at other hotels at a similar or less price point. The breakfast staff themselves were brilliant; attentive and present. Similarly the evening restaurant food was fine, but nothing unique, special or memorable. We’ve had far, far better at a similar or less price point. It may be because it’s competing with a lot in the area. Whatever the reason, we felt eating at the hotel was a bit bland.