Moxy by Marriott NYC Downtown

The shower was clogged needs to be replaced

Excellent hotel, very clean and very good staff. Very nice breakfast. We had a problem and Ben sorted so fast. I will recommend this hotel

The hotel was in a great situation. Rooms were clean and modern although quite small. Staff were really friendly although check in was delayed (room not ready!) and check out I wasn’t offered either a paper or emailed invoice outlining my extra room charges. It’s a nice hotel but I think next time I’d stay somewhere where description of ‘breakfast included’ is more accurate. Only partly included - if you have 2 teenage children!!

Breakfast was nice! But there’s a catch re cost. So be warned! You get to order one item from the menu. You can add to that with apparently a $15 supplement per room. Coffee is included but not a latte. You pay $8 from your supplant for that. As a result (as portions aren’t big), breakfast can cost quite a lot more. So to say breakfast is included needs some better clarification. Extra room charges (we only had a couple drinks charged to our rooms) and these breakfast charges were eventually charged at $200 per room despite check out telling me they were about $70 or so. I still have not been emailed a final invoice despite requesting one 5 days after our visit and charges appeared on my bank. In fact the hotel has not replied to any of my messages for that time. Be careful of these extra charges! It’s not clear with this $15 supplement you get what if applies to!!!!

The location is nice. But the 3 floor lobby gets overcrowded with private functions

The Lobby which should be a space for guest had a private function for around 100 to 150 people. This ment there is only extremely limited/almost no space for guests. I sat at a table that wasn't booked and was moved to the basketball court. The aircon wasn't working properly which made sleeping extremely hard in the current heat wave. The breakfast menu is lack luster. If you pay for breakfast dont expect to get a flatwhite coffee with out paying extra.

Great location, pretty friendly staff, the bar floor with a large sitting area, free games, and a small basketball court make it perfect for indoor activities between outdoor ones and in a bad weather day. They are also very kind with little surprises, like $15 daily balance for food/drinks.

The elevator smelled like cigarettes even though it's a non-smoking hotel