Lake Kivu Serena Hotel is located just 1.9 mi from the center of Gisenyi. The hotel features an outdoor swimming pool a restaurant and an on-site bar. Free WiFi is available in the rooms and each room comes equipped with a satellite TV a kettle and private bathroom. Certain units include a seating area to relax in after a busy day. Guests can enjoy a meal at the hotel's restaurant and enjoy a drink at the bar. There is a 24-hour front desk and airport transfers can be arranged upon request at a charge. The shores of Lake Kivu is 328 feet from the hotel while the Kigali International Airport is 99 mi away.
Explore our expansive selection of rooms available below with exclusive discounts, so you can feel good about your booking and make the most of your travels.
Explore our expansive selection of rooms available below with exclusive discounts, so you can feel good about your booking and make the most of your travels.
Serena has the best staff and location in Gisenyi but the hotel is old and most of the furnitures need to be changed. Electricity comes and goes I was a bit disappointed. I expected more from a Serena hotel
The poor flowers need to be taken care of
We got a free upgrade to a suite because there was construction work at the hotel
There was no notification about the construction work during the booking process.
superb welcome by the staff, got upgraded to the beachfront suite. Staff are very attentive to details, from the reception to the restaurant and of course the amazing view of Lake Kivu
The food and the views were absolutely amazing.
The breakfast was on the second level And not fully accessible to handicapped individuals. They did not offer to make any accommodation. I walk with a cane and stairs are quite painful for me. They advertised jet skis on the website, but told us they didn't have any. They did go and get some from another property, but the costs versus the time you actually got to ride them seemed excessive.
Amazing breakfast and beautiful beach
nice swimming pool, beautiful garden. excellent breakfast.
beds are rather small for 2 persons