Thompson Savannah by Hyatt

The employees. Bar, restaurant, and Alan the driver were all top notch!

We think our room appeared to be tidied up, but not necessarily cleaned.

Clean, dog friendly, rooms spacious, car service was great. The front door gentleman in short was very nice and helpful.

Not all staff was friendly at the front desk, the hotel seemed short staffed specially bar restaurants. The isolation of the hotel needs more support and options around it.

Modern, clean, good location

Larger rooftop bar

Location is A1. Bar Julian is spectacular. It might seem silly but the carts were the best we've ever used, as we were traveling somewhat heavy due to a 6.5 week trip so it was quite helpful. Room was awesome. Staff were lovely.

Pillows were super thin and we got caught in the rain checking in. Being that we were traveling so heavy, it takes a while to get things out of the car and tetris them into the cart so we got soaked and so did our luggage due to there not being a covered area to load in and out. The only other thing was the fridge in the room was barely better than leaving things on the desk, it didn't cool at all.

This hotel stay was a very bad experience overall. Hotel is OK, but Hyatt hotel company is a “crook”. When arriving late, I negotiated an upgrade. At check out when leaving the hotel, the price of the upgrade on the bill was not correct, I told the employee who talked to a manager and came back with the correct bill that i paid, got as paper, received as email and was charged for. One week later, Hyatt Hotel just took $690 from my credit card without notice to charge for the upgrade while it was explicitely showing zero on the bill i paid when leaving the hotel. It was very painful to try to settle with Hyatt, couldn’t t reach the hotel, the lady handling bill claims was rude and not listening, and it didn’t work. I then turned to VISA who refunded the $690 and I hope that Hyatt will have to pay for it. A mistake can happen, but being so persistent against evidences is NOT acceptable. HYATT HOTEL: NEVER NEVER NEVER AGAIN

Staff was friendly and helpful. Bed soft and comfortable. Rooftop resturant was a great way to see the sunset

Parking. Parking is free from 8 pm - 8 am Otherwise, it's $49 for Valet or $32 for self Parking all day

Location

Unable to reserve the hotel car when needed.