Best Western Plus Palm Desert Resort

Everything

Inside my room when I got in there, I opened the blind and it was broke when it’s open. It hung down when it’s closed. It looked real nice. I addressed it to the front desk. They said they would fix it.

The suite room was nice and comfortable the made to order breakfast is great.

Some ice machines were not working

The staff was very welcoming and pretty awesome until the final morning , the female working the front counter was an out rite $&@&&#%# very rude and short and thought maybe a bad time so we came back an hour or two later and it was worse she was yelling at this elderly lady for taking to long getting her id out of her wallet , got her all frazzled and dropped her nurse and wallet and was just confused why she was be treated in such way and I just could see why this woman behind the counter could have a hub working with tourists I hospitality position , because of her I don’t think we will be returning to this locations again and I come every month now to the area so good luck BE management you got your hands full with this one .

The lady at the front desk on Sunday the 13yh of July at 730am

The breakfast was wonderful. I especially appreciated the cook to order feature.

The rooms didn't have a closet and even though cannabis is legal in California, someone above us was either smoking inside the room or on the balcony. When I attempted to contact the front desk there was no answer.

Everything was great. Facility is clean and breakfast was awesome.

They may consider different pillows.