Km 45 Carretera Cancún, Puerto Morelos, 77710, Mexico
Generations Riviera Maya Family Resort - More Inclusive offers top-notch services and amenities ensuring guests experience utmost comfort. Remain linked during your visit by utilizing the complimentary internet access available.The resort villa offers complimentary parking for guests who arrive with their own mode of transport. The resort villa is completely smoke-free. Begin your day on a delightful note with a scrumptious complimentary breakfast consistently served at Generations Riviera Maya Family Resort - More Inclusive . Begin your holiday mornings right with your essential cup of coffee offered daily at the cafe on-site.During your visit indulge in a range of delightful culinary choices at resort villa to enhance your experience.Generations Riviera Maya Family Resort - More Inclusive provides a superb assortment of leisure amenities for guests to enjoy. During your stay the resort villa provides direct access to a beach ensuring you remain near the sea throughout your visit.Begin your holiday perfectly by taking a plunge into the swimming pool. At the resort villa enjoy a laid-back beverage experience by the poolside bar sipping on a soothing cocktail.Eliminate those holiday calories by stopping by resort villa and making use of their well-equipped exercise amenities.
Explore our expansive selection of rooms available below with exclusive discounts, so you can feel good about your booking and make the most of your travels.
Explore our expansive selection of rooms available below with exclusive discounts, so you can feel good about your booking and make the most of your travels.
the view of the sea
too many ants in the room
the hotel was very good
the personal. outstanding
This was the worst experience I had at a resort. I was traveling with my wife and 2 year old for my birthday. paid the full amount through bookings, checked in and everything. Then on the 3rd day of my vacation they informed me they did not receive payment from bookings. I spent almost 2 hours on the phone with bookings (On my Birthday) just for them to tell me that yes the property already took the money. I spoke to multiple people in the staff and no one could help me. On check out I was forced to pay another full amount at the property, despite me providing them bank statement, receipts. Imagine if someone did not have that extra money to pay, then what? Well the resort manager said they would have to find a way to pay. Granted the resort manager told me this had happened before, so you think they would have put things in place to protect the guest; especially since this a family resort . The lack of communication is ridiculous, you call the front desk and can never reach anyone. Theres no one at the front desk if you arrive late.
the workers were so nice
at night time it was hard to get a ride
Beautiful grounds and rooms
everything is really far apart if youre trying to get to the el dorado plan to walk 15+ mins rain or shine because getting a golf cart shuttle is NOT easy. you have to keep your head on because they play a lot of word games and try to screw you. we found a cockroach in our room and a cockroach egg in between our bed when the exterminator came in and we had to literally pull teeth to get a new room!!! then we were told to we could get an 80 min massage for one price plus a discount because we were wedding guests. when we got to the spa they told us the discount would be applied at check out. then we get to check out and they have never heard of any such thing. they also made us pay for our covid tests despite the paperwork we signed for the tests stating that they were free. very upsetting/stressful trying to get problems solved with staff and management. this is not what you want to deal with on vacation.
The food was good. The sister hotel next door had much nicer facilities.
Pools were cold and underfilled, so the "infinity" feature didn't work. Room was very dark, and living room section was missing the TV on the wall. No buffet for lunch or dinner, despite the website stating there would be one. Beach is not swimmable - there are giant rocks/sand bags in the water.