SO/Berlin Das Stue

There was an excellent choice at the breakfast bar.The location is very quiet, a little away from the the city centre, which was what we wanted. The staff were extremely helpful.

My stay at this hotel was very frustrating. The first room I was given was extremely dirty, old, and badly maintained. I had to wait over an hour and move rooms twice before a clean one was finally found. During that time, I wasn’t even offered a complimentary coffee or water. After I left, the hotel double charged my credit card. While the duplicate charge was refunded, I received €21 less due to the exchange rate difference. So in the end, I paid even more for this poor experience — and no solution has been offered. That was the last drop to make me write this review. On top of that, the hotel is located in the middle of nowhere — which makes the high price even harder to justify. That said, I want to highlight the excellent support from guest relations manager Mattia. They handled the situation with professionalism and care, and arranged an upgraded room for me. Still, considering this was the second most expensive hotel in Berlin on that day, the overall quality, service, and location did not match the price. I wouldn’t stay here again.

Location

The room was not properly cleaned!

The location of the hotel is great - right next to a beer garden/park. The food & drinks in the garden were just great and keenly priced, also a restaurant there that you could book in advance for breakfast/brunch. We had a room overlooking the zoo which was lovely. Bed was super comfy.

Overpriced for the room - it wasn't super luxurious and my husband stays in Berlin for work and was disappointed with the value for money. We opted out of breakfast due to the price and had some great experiences outside the hotel. Also we had to ask 3 times for the coffee machine to be mended/replaced - it didn't work dispensing warm rather than hot water.