Cheaper than most places around. The staff were very kind & helpful. The lobby itself is nice.

“Valet parking” here is definitely a joke. No vending machines. Our room was dirty. The water for the shower was ice cold. Wasn’t what we expected for still paying $250 for one night.

The staff were generally friendly. The valet was overwhelmed but worked incredibly hard to accommodate us. The manager Jason was initially snippy with me, telling me that the Wyndham Grand Pittsburg website I'd been looking at wasn't EXACTLY the right site, which was simply ludicrous. Then he came around and made an effort to make things better. It's not completely his fault that the hotel is such a mess.

A roadside motel would've been better than this "upscale" center-city hotel. We specifically chose a hotel with room service because I was going to have to eat in the room while working. Called for room service and was told they hadn't had it for 5 years even though room service was listed on every website including Wyndham's. The room was just over 200 sq ft and the ad said it was 300 sq ft - so it was absolutely tiny. In addition to being the size of a postage stamp, the room, which was supposed to have a river view, did not. Well, if you stood at the window and looked to the left, you could see the river - again, terribly misleading. And speaking of misleading, DO NOT believe the photos of the King rooms you see on the website - there was no part of any of those photos that bore even a remote resemblance to the room we were in. The room was also NOT clean. It was dingy, fingerprints everywhere, and in great need of an update - new furniture, carpeting, carpentry (chipped moldings everywhere). It's also my suspicion that there were bedbugs or some other insect because I came home with bites all over my ankles and back. There was not a single piece of information in the room about TV, amenities, internet etc. The phone had no working "buttons" and we were told "oh, yeah, none of the buttons work anymore; you have to call the operator. Quite frankly, I cannot believe that a chain like Wyndham that bills itself as luxury could continue to market this particular hotel as high end and to charge the fees it charges: $225.00 per night (off season and no Steelers game that weekend), $50+ to park, extremely expensive breakfast buffet $19.00 per person etc. etc. We travel constantly both in the US and abroad and have had stays in basic hotels that were clean and easy to navigate and offered free parking and - in Italy - always at least a continental breakfast.