1 Hotel South Beach

Fabulous hotel. Our favorite in Miami. Gave us a fantastic upgrade and the place is just beautiful. Great design and very zen. Great big comfortable bed and super comfortable space. The decor and design very cool and comfortable.

Only one complaint. While working out in the gym with my wife I was approached by a staff member to go to the front desk. There I met a manager who complained that I cannot bring a trainer to work out with me! I told him that my wife is not a personal trainer and that we always workout together when we travel. He again repeated that she cannot give me instruction or advice that it is not allowed. I was flabbergasted to be told this. We work out everywhere we go in the world and never have been told such nonsense. The fact that the manager couldn’t be bothered to leave his chair or even stand up and greet me when I was asked to leave the floor to talk to him was just arrogance and rude. I shall assume he was just having a bad day.

This was my last time here. The hotel is overcrowded and the service is beyond disappointing—frankly, it’s unacceptable. Staff range from indifferent to outright rude, and most requests are simply ignored. My room wasn’t cleaned for an entire day despite repeated reminders. I waited hours for a laundry bag, and over an hour for a pen—yes, a pen. But the problem goes deeper than that. This place operates like it has a captive audience—young guests with limited choices—and the rest are treated like an afterthought. Expect long lines, dismissive attitudes, and the overwhelming sense that you should be grateful they’re letting you stay at all. The rooms? Not great. The prices? Outrageously high for what you get. Do yourself a favor and stay literally anywhere else. Avoid this hotel.