999 Ashford Avenue, San Juan, 00907, United States
Overlooking the Condado Lagoon and the Atlantic Ocean, this Puerto Rico hotel offers direct access to the beaches and provides exceptional amenities, including several on-site dining options. The Condado Plaza Hilton features an ideal location only steps from stunning beaches and an endless variety of recreational activities. Guests at the hotel can also easily explore historical landmarks, museums and shopping centers. The on-site tour desk can also help arrange area excursions and activities such as water sports. With 4 on-site swimming pools, including a 24-hour fitness center and an on-site gift shop, there is something for everyone at The Condado Plaza Hilton. Guests can also take advantage of beachside hammocks, private in-room balconies and high-speed internet access. The property is a 15 minute drive from Luis Muñoz Marín International Airport.
Explore our expansive selection of rooms available below with exclusive discounts, so you can feel good about your booking and make the most of your travels.
Explore our expansive selection of rooms available below with exclusive discounts, so you can feel good about your booking and make the most of your travels.
Staff at the reception not helpful. Common areas dirty. Rundown establishment. Broken deck chairs and limited
we love the slide
i waited for my conected room like 2 hrs for check in and then when finally i got the room when i opened the door room was wet all the floor coming to the bathroom was a lot water they come to fix it. but was a mess with tower everywhere because they can fix it. they said that they need to move us for another room. we were tired of the situation because we loss like 3 or 4 hrs in the process and only want to have fun and we said no problem live like that and we stay at the same room with all the tower everywhere. but the rest was good and staff always ask if we at the hotel because no body put the brasalete and they stop us and said if you don’t have it you can not pass or use or facility and i said i have reservations and she shocked at the cel and found us but was weird y nos abochornamos. se guillaron y nosotros veníamos d NJ a pasarla bn en nuestra isla y nosotros hicieron sentir mal con esta situación.
Didn’t have breakfast. The location is good.
My family and I booked rooms 537 and 539 on Friday, February 28th and Saturday, March 1st. Our experience was unpleasant. The hotel smells bad at the entrance to the lobby; room 537 was dirty, there was a curtain that was too long and swept the floor; the shower was dirty and had moldy areas in it; the water pressure was weak; the water was not hot enough; a damaged elevator, causing unnecessary waiting time; the check in for our other room 539 was late because it had not been cleaned yet, the front desk manager told me that the hotel would give me a credit for it which they never gave; the fence and the system to enter and exit the parking lot was defective and made us lose time; lack of personnel; they ran out of clean glasses at the lobby bar on Saturday night and early Sunday morning; this hotel is not even a shadow of what it once was. Unfortunately, I do not recommend this hotel. It is sad that I live in Puerto Rico and find myself in regrettable situations like this. There are no excuses. The fact that they are remodeling is a repeated story in some hotels where the improvement work is excessively prolonged; the lack of maintenance, personnel, glasses and the problems experienced have nothing to do with remodeling.
Location
Mold in the room and the smell
The location and scenery only
The lack of staff support a non friendly only one elevator was working on whole property up until the day before check out! NOT one of numbers to contact staff from room NEVER answered calls for any assistance the balcony was dirty never cleaned before check in and the staff act like they didn’t care of non of the customers concerns