The location and the pool

The room was on the city side and the car racing until late late at night was very loud

The location is great. The amenities are really good .costumer service from the men was great.

They did not give me o tan view the first night. My second room has issues with the door. Not enough shampoo, conditioner and soap in the rooms. The costumer services at the checking counter is very poor. No signs to put on the door.

The view and room

Very close to Condado Beach and Old San Juan

Some of the amenities were a bit dated and one of the only 3 elevators was out of service the whole week we were there

The staff were really nice and the view was really nice.

The room was old and had many issues. The seam On the shower was broken and leaking water on the floor. The couch in the room had semen stains on it. They were broken tiles on the floor and the walls. There was dirt under the bed when we walked in.

Location, view, staff, pools, beach

Needed more in hotel dining because there are not low-key restaurants right nearby. Also, beach chairs and balcony furniture can be updated. Elevator is very busy because only one is working.

The staff is professional, friendly and helpufl. I mention staff first because your human resources is key, even if the hotel wasnt as great as it is the people working there can make or break you. The location and the facilities are great.

My original floor I believe the 4th floor had a strong smell of mildew. I moved to the 7th which smelled a lot better. I know that Puerto Rico is a humid place but I am sure something can be done about this.

Drink and food prices a little high..