JW Marriott Desert Springs Resort & Spa

We’ve stayed at this resort for many years & were extremely disappointed in our most recent stay. To begin with, we were told one of the pools was closed suddenly for repairs, which was obviously disappointing since the temperature is 105+ in the desert & it’s nice to spread out amongst the pools with guests there. Then we heard from a different manager that the pool closure was planned which would have been nice to know in advance! We waited 45 minutes for our luggage to be brought to our room & had to call to ask where it was. Our car was valeted & parked outside in the middle of a round-about. When I asked why it was not parked in the garage they said I needed to request that! It was 100+ degrees, at the very least tell me to put my rooftop shade on! To continue the adventure the next morning both our rooms keys did not work to enter the pool at 9:30am. Pool service was supposed to start at 10am & no one came until 10:55 (& the outdoor bar was closed due to the pool being closed). Our last dissatisfaction was the empty wine bottles that sat in the hallway floor near our neighbors room the entire 2 night, 3 day stay. We will not return & are extremely saddened that JW did not offer us more compensation other than our drink credit while at the pool (about $100) They also said a Manager would reach out to us and that never happened.

I love the service Josefina the housekeeper helped us with the location, is a nice resort and the distances are long too but she directs us and gave us instructions and tips.

The parking fee I feel the place is expensive enough to charge also for parking and the restaurants, only fisherman opens for lunch and the bar restaurant but we didn't like the food