Located in Canmore The Malcolm Hotel features an outdoor swimming pool hot tubs and BBQ facilities. This luxury hotel offers free WiFi. Guests can grab a bite to eat in the in-house restaurant Stirling Grill Restaurant or relax in the bar. The units are fitted with a flat-screen TV with cable channels a coffee machine a shower free toiletries and a desk. The rooms have a private bathroom with a hair dryer. An American breakfast can be enjoyed at the property. Guests at the hotel will be able to enjoy activities in and around Canmore like skiing. For guests' convenience The Malcolm Hotel has a business center. Staff are available to help at the 24-hour front desk. Banff is 11 mi from the accommodations.
Explore our expansive selection of rooms available below with exclusive discounts, so you can feel good about your booking and make the most of your travels.
Explore our expansive selection of rooms available below with exclusive discounts, so you can feel good about your booking and make the most of your travels.
Please try different dates or browse through other stays available in
the hot tub and pool and beautiful surroundings
nothing
This is my second review; I labeled the first one "A 4-star hotel with a 1-star service". The rating hasn't improved, because the hotel staff hasn't improved either. So nothing I like unfortunately. Once this hotel's competitions spring up around them, and with their rating steadily dropping, not sure what else they'll have going for them.
The staff: * they don't smile (one of them feels like you're talking to Jason Bourne) * they don't fix their lousy wifi (so basic) that is unstable and keeps dropping. * they pick up dirty bath robe from the floor and just put it back onto clean surface instead of washing it. * they gaslight you when you tell them your problem, telling you it's not a problem. * they are not knowledgeable and give you wrong advise. e.g. can't do basic deposit reversal, and if you ask them how long it'll take one will tell you next day, another in 3-5 days, another in 6-7 business days - all over the place. Finally I have to ask Wise and they tell you it's a month but that the hotel could've just manually expedite it. I have CAD 400 on hold frozen that I can't use still to-date. Other hotels don't seem to get stumped on such basic tasks like these guys. Their outdoor hot tub is also filthy. Went at night and there were dead insects and white bits of floating stuff in the water.
Central location, good views. Complimentary parking.
Confusing room differentiation. Should speak to staff directly before booking a specific room type. Noise from large gatherings. Rooms in the back overlooking the pool will get commotion from pool, cafe and special events. Institutionalized service. Very professional, but not necessarily warm.