Karma Kandara

Beach Club

Cats walking under the tables during high level dinner

Stunning view, spacious and luxury villa

Just the Villa and the beach

I am so disappointed with this hotel. the staff is fortunately pleasant and the view of the sea is pretty, but aside from that there are a lot of problems that I do not accept. However, I am not a demanding customer and when leaving my previous hotel we almost cried to leave because we were so comfortable and the staff was kind and smiling. in your hotel which is only a tourist factory, if the decoration is beautiful you are quickly overtaken by reality. Already the clientele is really unpleasant, people look at us askance and I really don't like that, last night we went to dinner at your restaurant "di Mare". already there was a group singing on the roof, no one told us about it and offered us to come and listen to the music group that you paid for for nothing extra because because of this lack of information, the poor people singers sang alone on the roof without any customers so we went to your restaurant there are no Balinese dishes on the menu very surprising! so we took a black cod that we know very well to eat often at home (the recipe from chef Nobu who invented black cod) which we were disappointed when our fish arrived completely dry! while normally it is extremely tender but not at your place, your chef must have forgotten to marinate the fish for 3 days in miso sauce... if it was only that it wasn't very serious but upon returning to our villa we were both sick all night and barely slept because of that (among other things) since we are talking about the villa the view is cute even if according to my photos of my reservation I must have had a much more beautiful view than that... the house is pretty if you don't look at the details (hole below the air conditioning for example) but it's not the problem of the finishes that bothers me. what bothers me is that we don't have any bottle of water in the room to brush our teeth while we can't drink tap water...

The facilities are on a 5 stars-level as expected.

At the reservation, I was not sure if the villa would be able accommodate three persons, since the description indicated a two persons villa. So I paid for an extra bed. Upon arrival there was a sofa-bed in the living room, which would be more than enough to facilitate a 9 year old. I found the extra bed in front of the closet and the mirror and nearly blocking the way to the bathroom. I requested to remove the extra bed since it was redundant and made the space cramped. I probably misunderstood since in the description of the facilities did indicate a sofa bed. But my point is, if the villa can accommodate 4 persons (including the sofa bed) why upsell the extra bed and promote the villa as a two-persons accommodation. And even if a customer purchase an extra bed, it would be proof of good service to inform the client that it is not necessary. Another bad experience, is while ordering food at the beach restaurant, my son changed his mind and ordered something else. The initial ordering stayed. The waiter did repeat the order (so it is obviously still my mistake for not checking the right order), but he could have mentioned that 4 meals and the portions of the meals are to much for two and a half persons. At the breakfast we had the option to select a la carte breakfast besides the breakfast buffet. The first morning we already filled our appetite with the buffet breakfast since the order came longer than 15 minutes later. The same happened the second day while also bringing the wrong order for me. AIthough professionally set-up and very nice staff, I would appreciate a more human approach and less commercial approach.

Cleanliness Spacious Views Staff

Food Expensive

villa was amazing with view. once in the resort it was incredibly expensive. beach club was nice

expensive and monkeys were quiet scary