The Ritz-Carlton Chicago

Location

Bad coffee in the rooms. Having to pay for wi-fi, parking rate very high

Staff was great! Facilities were beautiful and well located.

Toilet seat was unstable! Needs to be looked at so another guest doesn’t tumble off! Electrical outlet next to sink needs to be fixed - loose connection? I could not get my hair dryer to work in it.

Great Location, rooms were nice with comfortable bed. Nice rooftop patio.

The service was not great, concierge were unhelpful and bar/restaurant service was slow at times. We also had an issue where someone went into our room (presumably a cleaner) as they took a few towels but didn’t clean our room and left the door ajar (deadbolt was open keeping the door from closing). When we phoned about this they said an investigation would be done. The only thing they looked at was key usage and said the last to leave was ‘the guest’ which was simply not the case. They were rude and lacked empathy for the situation. Thankfully nothing was missing however very concerning their lack of care or urgency on this matter. We have stayed in many luxury hotels/accommodations where the service was matched or exceeded your expectations… I would have expected more from ‘The Ritz’ and would not recommend this hotel.

Great with clean and services

The room was not prepared as I made a reservation. I had to change 3 times for the room. May be because some system is not good between Booking . Com and The hotel? I made a reservation with lake view and bath tub but first room was non bath tub. 2nd room was non lake view. Finally hotel changed to lake view with bath tub but at the window there is additional curtain and I could not enjoy full view.

It was elegant great location awesome staff room and bed was comfortable

A bit pricey but I was completely satisfied

It was very nice,hooked up with family from Florida. Location was Great. Walked a lot, our weather was perfect. Had a view with city and Navy Pier, that was nice, was able to watch the fireworks from our room.The shower was great. The bed super comfy.

Only thing I didn't like was when paying for our parking in the Water Tower Garage a joined to the Ritz we did not get a receipt so I don't know how much I was charged.