17612 Valley Mall Road, Hagerstown, 21740, United States
This Hagerstown, Maryland hotel is off of Interstate 81 and Interstate 70 and features an indoor swimming pool and a daily continental breakfast, served in the lobby. Valley Mall is just steps from the hotel. A microwave, refrigerator, and cable TV are featured in every guest room at the Country Inn and Suites. Free Wi-Fi access is also available, in addition to a private bathroom and coffee machine. An on-site fitness center is provided for guests at the Hagerstown Country Inn and Suites. Guests can enjoy free newspapers from the 24-hour front desk or use the convenient laundry facilities. Antietam National Battlefield is 14 miles from the hotel. The Hagerstown Suns baseball stadium is a 10-minute drive away.
The location is perfect for my work-related travel and it's long been a reliable and clean budget option. But I was pleasantly surprised that the rooms (on the third floor) have been recently updated/renovated since my last visit. Our king room with sofa bed was really spacious; a new sofa with "pleather" upholstery felt clean and was comfortable to sit on; new high quality vinyl flooring instead of old carpet—feels so much cleaner; fresh paint on almost all surfaces; modern and interesting botanical-themed art; brand new bed, pillows, linens, super comfortable; new dresser, night stands, desk, etc.; new and nice quality towels; and the AC worked beautifully.
The only very minor thing was that when we arrived, the two front desk attendants were both engaged with an apparent computer glitch and never looked up to acknowledge our presence (standing right front of them) for at least five minutes. I felt invisible. A brief "sorry, computer problem, we'll be right with you" would have made us feel more welcome. However, the morning desk attendant the next day was wonderful.
The location was best part of this stay. It may not have been dirty but felt that way because it was so out-dated.
In great need of updates.
Breakfast was great, staff was extremely courteous and helpful
No complaints
Breakfast was adequate. Fruit flies in bread box x
Public places needed cleaning
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