Renaissance Reno Downtown Hotel & Spa

Always felt welcomed by the staff. Everyone greeted your with a smile

Parking!

The location is one of my favorite locations and the only hotel I stay in when I come to Reno. I enjoy the restaurant and atmosphere. I would like to say thank you to Trevor at the front desk. His customer service is amazing. Wish more people were like him. Holly and Katy at the Shore Room were amazing. Katy always made sure our drinks were full and has a pleasant attitude. Holly was a delight. Always making sure everyone is taken care of and very pleasant attitude as well. Really enjoyed our stay due to these 3 wonderful people.

I think the coffee place should be open longer and find better service. One girl that works there was great, but the rest were awful. I did not get the employees name but she worked the day of the big storm on the 4th of February. She was great.

Its very clean and the staff is amazing and very friendly, also helpful and great when room services was requested

Our view was not at the location we wanted but we had a view

Great location and restaurant. A little pricey but great food and service. Rooms needed better lighting but were very comfortable and quiet.

Rooms needed better lighting but were very clean, comfortable and quiet. In room coffee maker did not work.

Service and staff were the best I have encountered. They were extremely friendly.

Its a beautiful hotel in a great location.

We got stuck in room 220, which is right next to the massive central air unit hotel. Nothing but loud, miserable, buzzing every 10 minutes all night.