Embassy Suites by Hilton Santa Ana Orange County Airport

Lobby and the breakfast.

The price, I've been a long time Embassy Suites customer all over the state. and expected better compared to prior experiences with Embassy Suites. The lobby, staff, and breakfast were great, however the bartender and waiter needed more help, there were too many customers for only one waiter who was sweating profusely and the bartender had a very long line which led to long wait times. The dining area appeared clean however the carpet was dirty and worn and the windows were very dirty and chipped paint around the window frames. We stayed on the 9th floor and across from our room was a couple of bags of cement/mortar, big stacks of baseboards and trash and debris in and around the stacks. In our bathroom the grout looked bad at the door. For the cost/rate, I was pretty annoyed with the lack of cleanliness and sloppy contractor work. I won't go back to this location.

Free Breakfast and two free drinks at night

It is so run down. The gates didn't work to leave, so there is a spot you can squeeze by to leave. The elevator was excruciatingly slow and on one side of the hotel an elevator was out. The walls and baseboards were dirty and missing paint. The air conditioner just barely kept the rooms tolerable. (we had multiple rooms due to college graduation) The second day couldn't use the room key because the actually never checked in one of our party!! No wonder the wifi didn't work in their room. I dont the the filters have ever been changed. Nor has the fan in the bathroom ever been cleaned. The lighting is sucks. There were multiple people down at the desk complaining during our stay...

The size of the room and having 2 rooms

The bathroom in the room was extremely dirty. Could not get any house keeping to come clean it. I had to clean it before having my family use it. This location is very under staff and not very pleasant to work with.

Easy check-in, friendly front desk staff, convenient location, late check-out

We had to pay $22 for parking, Interrupted twice by rude housekeeping staff in the morning knocking on our room door and asking us to leave at 10am & 11am regardless of our late checkout request for 12:30pm. Wet carpet adjacent to the bathroom, outdated room with malfunctioning furniture and phone. Missed our free breakfast because it ended at 9am.

Ac

AC did not work!

The breakfast

The staff was very rude and was not concerned with any of the customers concerns. When walking to our room we noticed trash all over the floor by the rooms and by the elevators we noticed the AC was not working in my hotel room when I called downstairs to ask for maintenance that’s when I was notified that the AC unit in the entire building was broken and so was the generator the room was so hot we spent most of our time downstairs in the lobby and the restaurant area the property did not compensate our stay we paid full price. Then there was issues getting in and out of the hotel parking lot we were given a keycard that didn’t work we sat in a line for 10 minutes along with others waiting for the hotel staff to come out and help with the gate they still charged us for parking even with these issues.