Alexis Hotel

Bathroom was nice, check in was easy, view was great from our balcony room.

Bed was a little firm, no elevator, with balcony open noise and smoke from restaurant below was annoying. Hot tub was cold. Not heated at all. Cleaning of room was less than thorough and inconsistent each day. Parking was a challenge.

Nothing

I came to Crete several times over the past 5 years, and I love it. Therefore, in this past 5 years I have never encountered such careless services as I did at the Alex hotel. It seems like the owner was changed recently, as I am unable to explain the many positive reviews. The hotel is old: the beds, furniture, and doors are very used, making noise and not closing properly. There is no sound isolation, and every closing door in the hotel creates so much noise that you can barely sleep. The staff complain to customers about having too much work, though nothing is really done. I booked a room with a sea view (for an additional fee) for my birthday. When I arrived, it was the wrong room, with a pool view instead. Instead of finding another option, they told us the hotel was overbooked (though I only saw 5 people during my stay). The solution was found after 45 minutes of waiting. The room was very unfresh, with old towels. Nothing was like the pictures - there was only general soap, no shampoo. I had to ask at least 3 times to change the towels or clean the room. The hotel is in a very steep area and super uncomfortable to get to. To get to the nearest, very ugly beach, you have to walk through a very large, overgrown field (though the view is stunning). No shopping is possible without avoiding the hills and the field. I am very disappointed with my experience and will obviously never come back. I really don't recommend you stay there, as for the same (overpriced) money, there are at least 3 great hotels in the area.

Scrupulously clean and well organised- everyone very friendly and helpful including reception desk and cleaners. Loved the breakfasts and dinners in their restaurant.

Hard to say- bathroom a bit small maybe plus pool outside.

We were made to feel welcome from the time we arrived.

N/A

Place is great! Beautiful views, close to town with great staff. On-site restaurant is very good. Also parking as we had a car. Would definitely stay here again!

Nothing - loved it all