Sheraton New York Times Square Hotel

I

My stay at the Sheraton Times Square was a complete disappointment. The room was not clean—dusty, with stains on the carpet, and the bathroom had a musty smell. The staff were unhelpful and dismissive, and despite multiple requests for basic amenities, nothing was ever provided. For such a well-known hotel, the lack of cleanliness and service was shocking. I won't be returning and would not recommend this place to anyone.

The location is great. The bed is super comfy!

Construction made the lobby uncomfortable. The front entrance is closed! Congestion at the lobby bar which has to double as a Starbucks. The toilet ran the entire first night of our stay. Water sprayed onto the floor of the bathroom. I called guest services several times and no one answered. Found a manager the next morning and problem was fixed. Also, had no hot water! Fortunately, we didn’t spend much time at the hotel.

Location

Customer service and the toilets not flushing

Location

The housekeeping didn’t change the bedsheets in my 2 nights stay at the hotel. There was no housekeepers that attended to the room.

Location

Hidden charges, bad service, poor management of the staff