Hilton Phoenix Resort at the Peak

The pool

Rooms were old and carpets smelled

Pool area

Rooms, bedding are badly in need of upgrading. Carpets in our room were disgusting.

Over the past five years, I have been a loyal patron of Hilton Hotels, having attended numerous dance conventions hosted at their facilities. My recent travel itinerary includes stops in Denver, Washington, Virginia, Atlanta, Phoenix, Arizona, and soon Houston. Throughout my experiences, I have consistently observed exceptional service, with the hotel consistently prioritizing the needs of its guests. Most of the hotels I have visited have included complimentary breakfast and happy hour. Recently, I had the opportunity to stay at the Hilton Hotel Arizona. While I have several notable observations about this particular establishment: **Price:** The hotel’s pricing was excessive. Given its age, many rooms exhibited visible signs of wear and tear. **Breakfast:** Despite being booked with breakfast included, we received a non-refundable $80 voucher prepaid. Consequently, we had to depart two days earlier than the restaurant’s opening hours to avoid missing breakfast, but the charge was still incurred. Additionally, we were charged for breakfast twice in a single day, resulting in an overpayment of more than $90. This oversight was not rectified upon arrival, which is a significant inconvenience. **Front Desk Staff:** The front desk staff exhibited rudeness and lack of helpfulness. They provided misleading information, which created confusion. In contrast, the staff responsible for cleaning the rooms and security were exceptionally friendly and informative. **Cleanliness and Location:** The hotel was clean, and Arizona is a beautiful state. The hotel’s location was also convenient. However, these positive aspects do not outweigh the numerous reasons why I would not recommend this hotel. I am uncertain whether this review will be read or if it will influence the hotel’s decision-making process. Nevertheless, I believe it may provide valuable insights for potential guests. Sincerely, Manuel

Location

The room was like a motel 6 mood