Hotel Rathaus - Wein & Design

Staff are helpful, caring starting from reception, restaurant employees. Everyone smiles and welcoming. We had issue with fridge, as it needed to be changed, receptionist Philip was very kind and attentive. He found solution very efficiently and concerns were resolved. All shout outs to the staff, you can feel a good vibe among them. Room has everything we need, kettle was provided on request, room is clean. Location is a huge plus. Walking distance from most of the attractions, quite at night, good walking area.

Things were out of hands of employees: ac was not cooling on a warm day, as it had to with some municipality decisions. Elevator did not have access to ground floor, so we had to carry suitcases. However reception helped us to take them down.

Everything was perfect

Nothing

The staff was outstanding, the breakfast was delicious even for vegetarians like us, we stayed in the family room and the size of the room and privacy was very good.

The king beds were lumpy and I had to ask for bed topper so that we could sleep on it. Once we brought the issue to the attention of the front desk staff, they quickly addressed it. The location of the hotel is 800 m to 1.5 km from all the attractions that we wanted to see such as Hoffburg Palace and Welts museums , ST. Stephen's Cathedral, St. Peter's and St. Charles churches, Kuntshistoriches museum, Natural History Museum, Albertina, Academy of Fine Arts museum, and other city center attractions. We used Uber a lot because it is very inexpensive and very convenient than using the subway and changing 3 times to go to Schonbrunn Palace, Furniture museum, and Belvedere Palace. Vienna is a very beautiful and clean city and you can do a lot of things there.

Location was great, staff was very friendly, the hotel room was well-equipped and looked pretty and clean. Highly recommended!

High ceiling, cleanliness, wine-themed rooms and a magical bathroom. Breakfast was to die for and the outside area was perfect for a glass of wine to unwind after a full day of roaming.

Cannot think of anything as all was beyond our expectations.