Layout of the hotel was a confusing. I had a room on the 7th floor. There is no direct elevator to my floor. I had to walk up 2 levels then walk halfway down the entire resort to the elevators. I'd imagine an older or handicapped guest having trouble.

The lay out of the property

The hibachi show was excellent! The buffet was also good.

Arrived 2:30 pm, room unavailable until 6 pm. We were promised keys to be delivered every 30 minutes. No one even followed up. Dreams guests limited to a buffet and 1 table service restaurant. The table service restaurant service and food was not good.

We just booked this hotel because we attended a wedding, and it was the hotel where our close friends were staying at.

We booked a room with one King bed, ocean view. When we arrived at the hotel we were told that they didn't have any rooms available and we got a room with two queen beds and the view to the back of the hotel. Staff at reception were rude and not helpful

Food was amazing most of the time. World Cafe has an amazing variety. Servers were always super nice. The location is really nice, and the entertainment team were always performing activities which we really enjoyed, from beach events to daily shows at night.

First day immediately after check in an employee approached us to talk about the hotel benefits, which I assumed was maps, spa, restaurants. WRONG!! She wanted to sell us a timeshare and she did not let it go until we almost told her to stay away from us and to not approach again!! People coming from the US be aware!!!! We wanted to go to the Christmas dinner and I still can't believe she told us we were not gonna have a table available unless she made us a reservation, after we participated in a 1 1/2 hour talk where we had to bring our credit card (her exact words!!!). We did not go to the meeting because we rather dine somewhere else than be extorted, and guess what?, there were more than enough tables at Christmas dinner for us to just walk in. After the first 2 days of an employee stalking us, we no longer wanted to walk through the lobby so they would get the message and leave us alone!! At check out, my parents had problems with their invoice. Apparently they paid cash at check in, and at check out they were told the exchange rate they had used was wrong, so they had to pay extra if they wanted to leave. $200 more so they could get a little piece of paper that would allow their cab to exit the resort. Again with the extortion!!!! If they made a mistake with the conversion they should have fixed the first or subsequent days, not when you're trying to catch a flight. All the employees effort and work around the resort down the drain because of those 2 situations at the front desk.

Staff was nice and committed .

Pools week too small , beach was bad , restaurant were not good .