NH Collection Milano CityLife

It had everything that I needed for my stay. Clean, comfortable. Breakfast was excellent. Proximity to metro trains was good.

The pool was v crowded because it was so popular but it meant that service at the pool was also slow.

Beautifull place with pool on the rooftop, great staff, delicious breakfast, located just 5 mins fron metro station. Rooms spotless clean.

At first glance the hotel was stunning! All the staff we interacted with were friendly and went the extra mild to make sure we had an amazing day. The room was clean and the pool area/ roof top pool was perfect. We really enjoyed our stay here.

The service by the pool was very slow. We waited almost an hour for our food. Also, there were lots of people putting their towels on the sun loungers, and then disappearing. They were not in the pool or at the bar. It would have been nice if staff removed these towels after a certain amount of time, to allow all guests the opportunity to use these facilities.

Really clean, great rooms, beautiful hotel, especially pool area.

Not enough sun beds around the pool. Pool staff weren’t friendly, neither were some of the reception staff. Location is quite far from the centre of Milan. Quite expensive rooms and prices for parking and breakfast are extortionate.

The rooms are quite spacious and the lobby is nice and secure. Individually the staff tried to help with any queries.

Problems with the room cleanliness (ants and tea stains on the floor after housekeeping had been). The A/C was not working and these problems were not dealt with quickly and kept needing to be chased to get anything done. The water in the rooms are also overpriced and as there are no shops nearby this can be difficult in the heat.

The room was not clean, our skins start itching and there was a smell in the room