Mexico Manzana 19, Chetumal, 77900, Mexico
Hotel Lagoon - Pet Friendly is located 20 minutes’ drive from Bacalar Lagoon and 0.8 mi from the Belize Border, in the suburbs of Chetumal. It offers free Wi-Fi throughout and has an outdoor pool. The rooms at Hotel Lagoon - Pet Friendly have air conditioning, cable TV and a wardrobe. The bathroom provides free toiletries. Some rooms may have a terrace. Complimentary coffee and sweet rolls are provided from 6:00 to 11:00 at Hotel Lagoon - Pet Friendly. Guests will be able to find different food options at Zona Libre, located 11 minutes’ drive from the hotel, towards Chetumal’s town center. The property is located 1312 feet from the Belize border where guests will find a Duty Free zone and a variety of casinos. Bacalar town center can be reached in a 25-minute drive, and at Zona Libre guests will also find casinos, shopping malls and nightlife entertainment. Chetumal Airport is 15 minutes’ drive away.
Explore our expansive selection of rooms available below with exclusive discounts, so you can feel good about your booking and make the most of your travels.
Explore our expansive selection of rooms available below with exclusive discounts, so you can feel good about your booking and make the most of your travels.
We had a great stay at the Hotel Lagoon. The hotel is really beautiful and private with a nice swimming pool. It also faces a lagoon that's really nice to look at. The staff was very friendly and helpful and the breakfast was very good. It's also conveniently close to the Belizean border.
The room we had was really nice, but the air conditioning was a bit noisy. It rattled a bit.
The bed was ok and the A/C was awesome. The hotel seems to be secure and comfortable.
The Room needs a some touching pop with painting and also the bathroom. We only got one toilet paper in the rooms also and needed to go buy more to not seem to bother the staff.
Nice little swimming pool
Staff not really friendly with 0 flexibility (you get a rumpled eggs for breakfast, dont bother asking a boiled egg or a sunny side up, you wont get it). The place is far out from everything, we had to each time wait 20 min for a taxi to eat somewhere. Overnight, the air condition stopped working, nobody there to fix it. Didnt get any sleep because of the heat and the alarm beeping going if the air condition. When I reported it the next morning I got a oh, really? and that was that. The are pet friendly, meaning they have two dogs themselves and when you go to the pool you basically run in their business because they poo everywhere and nobody is cleaning it up. Wouldnt go there anymore
The breakfast was Ok, the room was clean The place is good as a stop for the Zona libre shopping but not more than 1-2 nights to stay The staff was friendly and the pets, the big brown dog and the parrot, also
The pool never worked, even the staff say that it was possible to use it the next day, at our stay, in the morning. We stayed 3 days and the answer everyday for use the pool was the same, tomorrow, and it was a new explanation everyday. The water from the shower wasnt warm at all, even the staff said because we needed to open the 3 keys in the wall but didnt worked and we never got warm water In general, the hotel needs a big renovation for better comfort
I love the layout of the whole place, the lagoon, the room we had, had a private patio, breakfast was nice, staff was friendly but didnt speak any English, their parrot was cute, their dog was very nice, their pool was clean and welcoming, the environment felt very safe, cozy, and relaxing. I want to model my house to be like this place.
We had no toilet seat in our bathroom, and our kids had no shampoo in their bathroom, between the two of us we had what we needed.