Orchid House Polanco

Amazing atmosphere and great location!

BKF was not really up to the standard …it was a pity…

I recently stayed at the Orchid House and found that the experience did not meet expectations for the rate charged. The first room I was assigned appeared to be a repurposed space—possibly previously used as a staff room. The door was noticeably smaller than those of the other guest rooms, and its proximity to the entrance and reception area made it difficult to rest due to constant noise from staff and guests. I was relocated the following night, which I appreciated, but the second room had its own issues: poor blackout coverage allowed light in throughout the night, the water pressure was inconsistent, and the in-room amenities felt minimal and not in line with the boutique branding. Additionally, at checkout, there was an unexpected and uncomfortable push to include a staff tip, which seemed out of place considering the overall experience. While the property has charm, the attention to comfort and guest experience did not justify the premium pricing.

I recently stayed at the Orchid House and found that the experience did not meet expectations for the rate charged. The first room I was assigned appeared to be a repurposed space—possibly previously used as a staff room. The door was noticeably smaller than those of the other guest rooms, and its proximity to the entrance and reception area made it difficult to rest due to constant noise from staff and guests. I was relocated the following night, which I appreciated, but the second room had its own issues: poor blackout coverage allowed light in throughout the night, the water pressure was inconsistent, and the in-room amenities felt minimal and not in line with the boutique branding. Additionally, at checkout, there was an unexpected and uncomfortable push to include a staff tip, which seemed out of place considering the overall experience. While the property has charm, the attention to comfort and guest experience did not justify the premium pricing.

great location and very friendly staff i even extended my stay for two nights

Amazing, clean love the bathroom and everything inside the room, the restaurant perfect!!!!

Nothing !!!!

Wonderful experience at Orchid House! Comfortable, clean and relaxing!