This resort is on the ocean and across from the Cancun Convention Center. It features a sauna hot tub an oceanfront pool while rooms include a mini-bar and cable TV. Each room at Krystal Cancun provides air conditioning. A safety deposit box is available in every room. The Krystal offers on-site car rental services. Other services include event organization laundry facilities and a tour desk. Hacienda El Mortero restaurant is on-site at Cancun Krystal. It provides traditional Mexican cuisine and live mariachi music. The resort also offers a buffet breakfast and on-site bars. Only a short walk from the Krystal Cancun are numerous shops and restaurants. Guests at the resort will also find easy access to a variety of recreational activities including snorkeling sailing and fishing.
Explore our expansive selection of rooms available below with exclusive discounts, so you can feel good about your booking and make the most of your travels.
Explore our expansive selection of rooms available below with exclusive discounts, so you can feel good about your booking and make the most of your travels.
location
staff
Nothing. Staff stole from my room and management did nothing about it.
Everything! Staff stole from my room and management did nothing about it.
I love the location and the beach in this area.
Maybe it needs a little bit of a refreshment or renovation in the room areas like the aisles.
The beach in front of the hotel is great and the location is very convenient. The price and the view.
This was my second time and unfortunately the staff was from rude to regular. The check in and check out process was slow, I bought a romantic room and received the amenities in the end of my second day, my safe was blocked and they could not unblock, they had to use a drill at midnight to open the safe, we asked for a late check out and when we return to the room our room was locked..so customer experience was not pleasant at all. Since it was a music festival at the night clubs near by, the sound went till 8am Sunday.
A great location near the conference centre & on the Caribbean beachfront. Staff in restaurants & cleaning staff were friendly and helpful. A variety of restaurants on site. Pool good for lounging in & Beach access is available.
Very expensive for what you get. Reception staff were trying to upsell everything from rooms to meals & were not helpful. Guests not allowed in hotel without checking in & one colleague that I invited for a drink was not allowed to enter unless one night of additional accomodation was paid. Embarrasing for me & my colleague. The hotel was extremely noisy with thumping music keeping me awake. This noise lasted all night up to 6 am. I would not recommend staying here.
Beach access
The pool closed early
staff
hard to get money exchanged or use US dollars
Workes and localization
Small Room, high noise from the night clubs (near), elevator is hot and dirty.