Located at the crossroads of Central Park and 5th Avenue, this internationally renowned Manhattan hotel is steps away from world class shopping. The luxurious and spacious rooms at The Plaza boast modern bathrooms with 24-karat gold-plated fixtures and separate rain showers. The Plaza Hotel is home to The Palm Court Restaurant, one of New York City's finest destinations for Afternoon Tea. Amenities at The Plaza include exclusive boutiques and health and wellness facilities including a Guerlain Spa and 24-Hour Fitness Center.
Explore our expansive selection of rooms available below with exclusive discounts, so you can feel good about your booking and make the most of your travels.
How room selection works?
Explore our expansive selection of rooms available below with exclusive discounts, so you can feel good about your booking and make the most of your travels.
No free breakfast.
Hard to get to hotel during Israel day festival
Toomikyoung couple
7
Good
May 2025
Good
Location
The room was extremely dark
Jonathanyoung couple
3
Poor
May 2025
Terrible staff, terrible experience. There...
I thought long and hard about leaving this review, but now that it has been a few weeks since my stay, my experience there just kept bothering me so I’ve decided to leave a review and give you my 100% honest opinion about this establishment. Most of my stay was pleasant enough except for a bellman and a waiter who were very VERY rude to me and my wife, enough to ruin our overall stay. This is because apparently I didn’t tip them according to their “expectations.” The first guy (bellman) brought my bags up from the curbside to the check-in desk (about 50ft) and I couldn’t tip him because I had just gotten off a plane and had no cash on me. He stood there like an asshole for almost a minute waiting for me to turn to him so I could hand him a tip, then he became the rudest SOB as he stormed off, openly commenting about me not tipping him to his colleague as he walked away. The second guy (waiter) apparently didn’t like that I only left him a $10 tip on a $20 dollar meal. I literally only had an ice-cream sundae at 11pm before bedtime but apparently, in his mind, I was supposed to give him more than a 50% tip. No wonder both of these men are over 50 years old and still working a basic service job. Such a smarmy sense of entitlement. I kept my mouth shut about this because my wife and I were celebrating her birthday and I didn’t want my temper to ruin her celebration as we are members of the Fairmont Club. However, I will never again stay at the Plaza, a place I’ve wanted to visit since I was a kid watching Home Alone 2. I blame management for allowing tipping culture to become so toxic within this establishment. If anyone from the Plaza wishes for me to identify the workers mentioned above, I’d be more than happy to, but I doubt anyone at this hotel cares. I’m writing this review, which will be copied elsewhere online, for those of you thinking of staying at a place that commands a hefty price yet cannot keep their minimum wage staff in line. What a waste.
I thought long and hard about leaving this review, but now that it has been a few weeks since my stay, my experience there just kept bothering me so I’ve decided to leave a review and give you my 100% honest opinion about this establishment. Most of my stay was pleasant enough except for a bellman and a waiter who were very VERY rude to me and my wife, enough to ruin our overall stay. This is because apparently I didn’t tip them according to their “expectations.” The first guy (bellman) brought my bags up from the curbside to the check-in desk (about 50ft) and I couldn’t tip him because I had just gotten off a plane and had no cash on me. He stood there like an asshole for almost a minute waiting for me to turn to him so I could hand him a tip, then he became the rudest SOB as he stormed off, openly commenting about me not tipping him to his colleague as he walked away. The second guy (waiter) apparently didn’t like that I only left him a $10 tip on a $20 dollar meal. I literally only had an ice-cream sundae at 11pm before bedtime but apparently, in his mind, I was supposed to give him more than a 50% tip. No wonder both of these men are over 50 years old and still working a basic service job. Such a smarmy sense of entitlement. I kept my mouth shut about this because my wife and I were celebrating her birthday and I didn’t want my temper to ruin her celebration as we are members of the Fairmont Club. However, I will never again stay at the Plaza, a place I’ve wanted to visit since I was a kid watching Home Alone 2. I blame management for allowing tipping culture to become so toxic within this establishment. If anyone from the Plaza wishes for me to identify the workers mentioned above, I’d be more than happy to, but I doubt anyone at this hotel cares. I’m writing this review, which will be copied elsewhere online, for those of you thinking of staying at a place that commands a hefty price yet cannot keep their minimum wage staff in line. What a waste.
