Hôtel Palace Royal

This hotel was a piece of Gem! Excellent old downtown location, only steps from the historic Quebec Parliament. Smooth Check in and check out with lots of friendly staff who exceed expectations to offer more and more info (verbally and from their computer screen, searching online for you, even if you dont ask loudly, they just know you would appreciate). And that is yet beside the other gentleman "concierge" who was super helpful and friendly. The room / bed / whashrrom all super clean and comfortable. But perhaps one of the best features of htis 4-star hotel that maybe stood better than some 5-star ones, was the wondeful swimming pool atmospher. The pool is placed in centre of hotel with natural light from high glass ceiling , with many rooms having a balcony to sit and watch the beautiful pool and the hot jaccuzi, a gigantic wall screen showing under-sea 3D images making you feel even greater!. 50 person capacity pool and 8 people hot jaccuzi, with a sitting staff providing fresh towels, so you dont need to bring the room's towels. I would rate this Hotel 12 instead of 10 if I could! Will diffenitely book again if going Quebec City or will find the sister hotels of the chain in other cities / countries!

Perhaaps different rooms have different decoration, but in ours, the flat screen screen TV was on the wall to the right side of the queen bed..... I would recomend the management re-design all rooms to either place the TV on the wall in front of the bed, or change the place of the beds, so that guests who stay more nights / time in the room, can enjoy watching the TV comfortably.

bed was comfortable

curtain doesn't close completely and the building facing the window had bright lights 24/7. It is very disturbing when you try to sleep.

The location

Everything was excellent

Location was perfect! Staff were very pleasant :) The balcony was awesome, spacious room and beds were very comfortable.