Ramada by Wyndham Newburgh/West Point

By far the worst hotel we have ever stayed at. We have a 1-year-old and a 9-year-old child. There was no hot water both days we stayed. The ceiling in our room was deteriorated, paint was chipping off of the walls.

The hotel has bed bugs!!!!

The hotel has bed bugs

I had to book a hotel at 1am (after spending 5 hours on the runway my flight got cancelled at Stewart) and this was all I could get.

It doubles as a shelter, the entire hotel reeked of smoke, the rooms were absolutely disgusting, there was no elevator I could find, the check in desk was behind security glass, it was the worst hotel I have ever seen in my life.

The room was very spacious, and the streaming service was good. The room was clean as well. The location was great to be near I-87 & I-84 so easy access to the highway was great. A Dennys restaurant was nearby.

I just wish I didn't have to smell cigarette smoke from the nearby rooms on the 1st floor. I didn't eat breakfast at the restaurant at the hotel.

The room was clean- I could smell the bleach.

When we arrived, the first thing we noticed was bunch of older bicycles outside of the entrance, laying against the door. We thought that was kind of weird, after all, what group would arrive at their hotel on a beat up bicycle. But then we went inside and the first thing we couldn't help but notice that is was extremely loud in the lobby and it was full of people- all were non-english speaking and definitely from a whole other continent. In front of them was a security guard- something else we thought was out of place. We asked the security guard what was going on, he was very vague, saying only that he had been here for 4 months, he didn't know why he was here (yeah, right) and that these people were here "taking in information". We went to check in, and the guy at the desk was behind very thick security glass with a little hole in it that I was suppose to talk to him through. I could hardly hear him because it was so stinking loud in the lobby. We ended up checking in because it was kind of late and we were tired. As we went to our room, there were more of this group of people going in and out of their rooms and then we seen another security guard stationed at the end of the hallway. Again very weird. We went into our room and locked the doors. The night went by uneventful, thank god. In the morning there was a new set of security guards. It had dawned on us when we got into our room, that this, being the state of New York, and being just above the city, that this hotel was a sanctuary hotel housing illegal immigrants. Obviously they were living there and the bicycles were their mode of transportation. I'm just going to leave it at that and let people know what your walking into, if you want to stay at this hotel.

Very little. A nightmare of and experience.

1st it is a homeless shelter. Pool closed, restaurant gone, social workers at card tables great you as you enter. Staff behind bullet proof glass. A prison atmosphere.

Fair

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Very upset about this stay dirty and very bad environment not safe