Horbeller Str 1, Cologne, 50858, Germany
This hotel is next to the Marsdorf Business Park in Cologne, with good services to the A1 and A4 highways. It offers a spa with indoor pool and international and local dishes. The 4-star-superior Mercure Hotel Köln West has modern rooms with Wi-Fi, satellite TV and desks. The spa facilities of the Mercure Köln West also include a sauna and a gym. A varied breakfast buffet is available at the Mercure. Guests are welcome to dine in the Les Créateurs restaurant with terrace. Fine wines are offered in the Vis-à -Vis bar. The Marsdorf subway station is a 3-minute walk from the Mercure Köln West. Cologne Cathedral is 30 minutes away by metro.
Explore our expansive selection of rooms available below with exclusive discounts, so you can feel good about your booking and make the most of your travels.
Explore our expansive selection of rooms available below with exclusive discounts, so you can feel good about your booking and make the most of your travels.
Room was clean, beds comfortable, breakfast was good. Spa was ok. You don't have to reserve it. It's open up to 10 pm. Sauna is nude.
Location is a bit far from city center, but it has access to tram. The day that I arrived tram didn't work.
good instrument include sauna and swiming pool
really bad service! 8:50 I was sleeping in the room. Someone entered in to my room without only one second knock in. As confirmed by the reception, this man is the cleaning staff(but not belong to the hotel) As I complained to the reception, no one responses me until I checked out. When I checked out in 10:30, I complained to the reception again. The reception man uses a really bad attitude and says sorry to me. It seems like I was doing something wrong and he was angry at me. To be honest, I only want a formal apology. But the reception said fake sorry and nothing with a really bad attitude! Please imagine, with such staff, how can you sleep safely and leave personal things without worry in this hotel. The bad reception in this hotel make me lose confidence in this hotel and the Accor group. I would complain to the group and I would suggest my friends and colleagues never order this hotel. If you want to have a bad mood during travel, please come to this hotel! By the way, the cleaning of the room is not so good. I found the kettle in the room have some water left which looks disgusting and dirty. I had to ask the reception for a new kettle.
The location was in a very quiet safe town- u nfortunately, it was further out from Kln than we thought and as we were on our way there, I wondered if a hotel would truly be anywhere in sight of the sleepy town!
I just wish we didn't have to book 3 rooms, but rather 2. (We have two adults, five kids).
It is good accessible by car and has parking.
The bed was comfortable and the room had a good view and light. Bath tub was a plus. I had to leave the hotel 1 day earlier before my reservation end and they accepted to pay me back for that 1 night, that was very kind.
Very far away from the city centre... The hotel could not provide slippers so I had to buy. I did not want to order food to my room after I found out +6 euro charge for the service. There were no equipment avilable in the room for ironing. There were no sign that breakfast is not included.